Privacy policy.

1. General provisions

This policy explains what personal data Q-House receives through q-house.kz, why we use it, how we store and protect it, and what rights you have.

The policy is based on Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 “On Personal Data and Their Protection”.

Owner and operator of personal data: [LLP “…”, BIN …], operating under the Q-House brand (“Q-House”, “we”). Address: 140/1 Abay Ave., Almaty. Email: info@q-house.kz. Phone: +7 705 665 1632.

2. Data we receive

Website enquiry. Your name, phone number and, optionally, a description of your project. The submission date and page language are stored with the enquiry.

Direct contact. Information you share yourself when you call us, email us or message us on WhatsApp.

Technical data. IP address, browser type and requested pages recorded by the web server. The IP address is also used temporarily (no longer than 1 hour) to protect the form from spam and repeated submissions.

We do not ask for or collect identity document details, bank details or any other information not needed to respond to your enquiry.

3. Purposes of processing

• To contact you about your enquiry and discuss your project.
• To prepare a proposal, estimate or budget at your request.
• To keep the website stable and secure.
• To comply with the laws of the Republic of Kazakhstan.

We do not use your data for newsletters or advertising without your separate consent.

4. Legal basis

Form data is processed on the basis of your consent, which you give by ticking the corresponding box before sending an enquiry. Enquiries cannot be sent without consent.

When you contact us by phone, email or WhatsApp, you agree to the processing of the information you provide in order for us to respond.

5. Storage and protection

Enquiries are stored in a database on a server located in the Republic of Kazakhstan. Only authorised Q-House staff can access them through a password-protected admin panel.

The website runs over secure HTTPS. We apply organisational and technical measures to protect data from unauthorised access, alteration, disclosure and destruction.

Data is kept no longer than necessary for its purposes: enquiries for no more than 3 years from your last contact, unless a longer period is required by law or contract. Server technical logs are kept for a limited time and deleted automatically.

6. Sharing with third parties

We do not sell or share your data with third parties except where required by the laws of the Republic of Kazakhstan or with your consent.

“Message us on WhatsApp” buttons open WhatsApp, a third-party service. Conversations there are governed by WhatsApp’s terms and privacy policy.

7. Cookies and analytics

The website does not set cookies for visitors and does not use third-party analytics or advertising trackers. Fonts, images and videos are served from our own server.

A service cookie is used only in the admin panel to sign in Q-House staff.

8. Your rights

You may: find out what data we process about you; ask us to correct or complete it; ask us to delete it where there is no longer a basis for processing; withdraw your consent where this does not conflict with the law; and appeal against Q-House’s actions to the authorised personal data protection body or in court.

To do so, email info@q-house.kz or call +7 705 665 1632. We will respond within the time limits set by law.

9. Changes to this policy

We may update this policy. The current version is always available on this page; the version date is shown at the top.